Once an order is confirmed, We will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

In case of Damaged product 

• We need to be notified of damaged product within 2 days from delivery date via email to [email protected] 
• In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent. 
• In case of multiple item shipments, only the affected product can be returned and replaced.
• We will be happy to re-send and replace the product(s) promptly after verification of damage and we will work with you on providing an amicable solution.
• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 
• Once we receive the damaged product we will ship the replacement product within 7 working days.

In case of Missing product

• We need to be notified of missing product within 1 days from delivery date via email to [email protected] 
• In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent. 
• We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product after verification of missing product.
• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 
• Once we receive the product we will ship the replacement product within 7 working days.